Terms of Service

Last updated: June 2026

These Terms of Service ("Terms") govern your use of the cab services provided by Top Cabs Jaipur ("Top Cabs", "we", "us" or "our"), operated by [Your registered business name], Jaipur, Rajasthan (GSTIN: [GSTIN]). By booking a ride with us — whether through our website, WhatsApp or by phone — you agree to these Terms. Please read them carefully.

1. Booking and confirmation

You can request a booking through our website form, WhatsApp or by calling +91 94141 46691. A booking is only confirmed once our team acknowledges it and shares confirmation details (such as fare, car type and pickup time). A booking request that has not been confirmed by us does not guarantee a vehicle.

• Please provide accurate pickup and drop locations, travel date, time and passenger count.
• For airport pickups and outstation trips, we recommend booking well in advance.
• Driver and vehicle details are typically shared shortly before the scheduled pickup.

2. Fares and pricing

All fares quoted on our website or over WhatsApp/phone are indicative and based on the information available at the time of quoting. The final fare may vary depending on the actual distance, route, waiting time and any changes you request.

• Tolls, state taxes, permits and parking charges are charged extra unless specifically stated as included in your quote.
• Night charges may apply for trips operating during late-night or early-morning hours.
• Outstation fares may be calculated on a per-kilometre basis with a daily minimum, plus driver allowance for multi-day trips.
• Any extra stops, detours or waiting beyond the agreed plan may attract additional charges.

We will always try to keep pricing transparent with no hidden charges. If you are unsure, please confirm the all-inclusive fare with us before the trip begins.

3. Payment

Payment can be made by cash, UPI or other digital methods accepted by our drivers or office. Toll, parking and any agreed extras are payable along with the trip fare. For certain bookings we may request an advance to confirm the reservation. Full payment is due on completion of the trip unless agreed otherwise in writing.

4. Driver and vehicle allotment

We allot the vehicle category you booked (for example, sedan, SUV or Innova Crysta). The specific car model and driver are assigned at our discretion based on availability. If the exact model is unavailable, we will provide an equivalent or higher category at no extra cost to you, wherever possible. All our drivers are experienced and hold valid commercial driving licences.

5. Customer responsibilities

To help us deliver a safe and comfortable ride, you agree to:

• Be ready at the pickup point at the confirmed time.
• Provide correct contact and trip details.
• Treat the driver and vehicle with respect and not damage the vehicle.
• Not consume alcohol, smoke or carry any illegal, hazardous or prohibited items in the vehicle.
• Ensure the number of passengers does not exceed the legal seating capacity of the vehicle.
• Wear seat belts and follow the driver's reasonable safety instructions.

Any damage to the vehicle caused by a passenger may be recovered from the customer.

6. Luggage

Reasonable luggage is allowed within the boot capacity of the booked vehicle. If you are carrying extra or oversized luggage, please inform us at the time of booking so we can allot a suitable vehicle. We are not responsible for any loss of or damage to belongings left in the vehicle.

7. Cancellations and refunds

Cancellations, no-shows, modifications and refunds are governed by our separate Cancellation & Refund Policy, which forms part of these Terms.

8. Liability

We take every reasonable measure to provide a safe and timely service. However, to the extent permitted by law, our liability is limited as follows:

• We are not liable for delays, missed flights, trains or connections caused by traffic, weather, road conditions, breakdowns or other circumstances beyond our reasonable control.
• We are not responsible for personal belongings lost, left behind or damaged during the journey.
• Our total liability for any claim relating to a booking shall not exceed the fare paid for that booking.

Nothing in these Terms excludes any liability that cannot be excluded under applicable law.

9. Force majeure

We shall not be held liable for any failure or delay in providing the service due to events beyond our reasonable control, including but not limited to natural disasters, floods, strikes, road blockades, accidents, government restrictions, vehicle breakdowns or other emergencies. In such cases we will make reasonable efforts to arrange an alternative or to refund amounts in line with our Cancellation & Refund Policy.

10. Governing law and jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of or in connection with your booking or these Terms shall be subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan.

11. Changes to these Terms

We may revise these Terms from time to time. The current version will always be available on this page, with the "Last updated" date revised accordingly. Continued use of our service after any change constitutes acceptance of the updated Terms.

12. Contact us

For any questions about these Terms, please contact us:

• Email: topcab2025@gmail.com
• Phone / WhatsApp: +91 94141 46691
• Business: [Your registered business name], Jaipur, Rajasthan, India