Cancellation & Refund Policy

Last updated: June 2026

At Top Cabs Jaipur, operated by [Your registered business name] (GSTIN: [GSTIN]), we understand that plans change. This policy explains how to cancel a booking, what charges may apply and how refunds are processed. It forms part of our Terms of Service.

1. How to cancel

To cancel or change a booking, simply contact us as early as possible by phone or WhatsApp on +91 94141 46691. Please share your booking name and travel date so we can locate your reservation quickly. A cancellation is only effective once we acknowledge it. Cancellation requests are accepted 24x7.

2. Cancellation timeline and fees

The table below shows our standard cancellation charges, based on how far in advance you cancel before the scheduled pickup time. Charges are calculated on the confirmed trip fare.

Cancellation charges by booking type and notice given before pickup

Booking type	Free cancellation	Partial charge	Late / close to pickup
Local / City rental	4+ hours before pickup — no charge	2–4 hours before — 25% of fare	Under 2 hours — 50% of fare
Airport transfer	4+ hours before pickup — no charge	2–4 hours before — 25% of fare	Under 2 hours — 50% of fare
Outstation (one-way / round trip)	24+ hours before pickup — no charge	6–24 hours before — 25% of fare	Under 6 hours — 50% of fare
Tour packages (multi-day)	72+ hours before start — no charge	24–72 hours before — advance / 25%	Under 24 hours — 50% of package

These are indicative charges. For long custom tours or peak-season bookings, specific terms shared at the time of confirmation will apply. Call us if you need to discuss your booking.

3. No-show policy

A "no-show" is when the customer is not available at the pickup point and cannot be reached within a reasonable waiting period (typically 30 minutes for local/airport trips and up to 45 minutes for outstation trips) after the confirmed pickup time. In case of a no-show, the booking is treated as a late cancellation and up to 100% of the fare (or the advance paid) may be retained to cover the driver's time and travel.

4. Refunds

Where a refund is due — for example, when you cancel within the free window or we are unable to provide the service — it will be processed as follows:

• Refund method: refunds are made to the original payment method (UPI, bank transfer or the source used for the advance).
• Refund timeline: approved refunds are typically initiated within 2–3 business days and may take an additional 5–7 business days to reflect, depending on your bank or payment provider.
• Any applicable transaction or gateway fees may be deducted from the refunded amount.

5. Cancellations by Top Cabs

In the rare event that we cannot provide the booked service — for example, due to vehicle breakdown, driver unavailability or a force majeure event — we will try to arrange a suitable alternative. If we are unable to do so, you will receive a full refund of any amount paid, with no cancellation charge.

6. Modifications

You can request changes to your booking — such as the pickup time, date, locations or car type — by calling or messaging us. We will do our best to accommodate changes subject to availability. Significant changes (such as a different route, additional days or a higher vehicle category) may affect the fare, which we will confirm with you before proceeding. Reducing the scope of an outstation or tour booking close to the travel date may be treated as a partial cancellation under the table above.

7. Contact us

For any cancellation, refund or modification request, please reach us:

• Phone / WhatsApp: +91 94141 46691
• Email: topcab2025@gmail.com
• Business: [Your registered business name], Jaipur, Rajasthan, India